Our Support / Maintenance / Outsourcing service includes both on-site and off-site support, range from basic maintenance coverage during normal business hours to 24/7 premium coverage with a 2 hour response time. 24/7 Service & Support hotline is provided to cover any IT related issues after our normal business hours.

IT Support

Informa Solutions provide Multiple Support Levels which is considered best possible service in the most efficient manner. We direct you to the right support team to resolve the issue on the given SLA. We keep our knowledge base updated for references and improving our resolution time.

Maintenance Service

Through our continuous support and maintenance of your systems, our Technicians collect and analyze performance and event data that maintain your system’s ad attain the highest level of system availability. Maintenance and support are performed onsite and remotely, saving valuable time and money.

IT Outsourcing

Informa Solutions offers complete IT outsourcing services to our customers in specific domains like IT helpdesk, Desktop support On-site, server management (e.g. Unix, Wintel, Linux etc), network operations management and Datacenter operations management.

Support Levels

• Level 1

  This is the initial support level responsible for basic customer issues. Call management services, 1st level troubleshooting by engineer either through phone, email & remote and Tracking and escalation of problems.

• Level 2

  Our Level 2 engineers are responsible for assisting Level 1 personnel in solving basic technical problems on-site. They investigate issues by confirming the validity of the problem and seeking for known solutions and functional configuration solutions.

• Level 3

  This group of people having Subject matter experts for respective Team (System, Network, Security, Backup and Storage). This is the highest level of support and is responsible for handling issues before requesting for OEM Support.

Features & Usage